Returns & Refunds | DraVuniq<\/title><\/p>\n<style>\n<p>:root{\n --theme-primary:#0047AB;\n --theme-secondary:#1D4ED8;\n --ink:#17191e;\n --muted:#646a73;\n --line:#dfe2e6;\n --soft:#f7f7f6;\n --soft-2:#fbfbfb;\n --white:#fff;\n --max:1280px;\n}\n*{box-sizing:border-box}\nhtml{scroll-behavior:smooth}\nbody{margin:0;background:var(--white);color:var(--ink);font-family:Inter,Arial,\"Helvetica Neue\",Helvetica,sans-serif;font-size:16px;line-height:1.68}\na{color:var(--theme-primary);font-weight:750;text-decoration-thickness:1px;text-underline-offset:3px}\na:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible{outline:3px solid var(--theme-secondary);outline-offset:3px}\n.shell{width:min(calc(100% - 36px),var(--max));margin:0 auto;padding:18px 0 70px}\n.topline{display:flex;justify-content:space-between;align-items:center;gap:24px;padding:10px 0 14px;border-bottom:1px solid var(--line);font-size:.78rem;color:var(--muted)}\n.topline 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.rail a:nth-of-type(2n),.terms-page .rail a:nth-of-type(2n){border-right:0}\n .faq-page .section,.size-guide-page .section,.imprint-page .section{display:block}.faq-page .section-head,.size-guide-page .section-head,.imprint-page .section-head{margin-bottom:16px}.faq-page .section>details{grid-column:auto}.size-guide-page .section>*:not(.section-head),.imprint-page .section>*:not(.section-head){grid-column:auto}\n .terms-page .rail-layout>div:not(.rail){grid-template-columns:1fr}.terms-page .section:nth-child(2){border-top:1px solid var(--line)}\n .cols,.tri{grid-template-columns:1fr}.tri>*:last-child{grid-column:auto}.definition{grid-template-columns:1fr}.definition dt{padding-bottom:4px;border-bottom:0}.definition dd{padding-top:4px}.pathway{grid-template-columns:1fr}.pathway .stage{border-right:0;border-bottom:1px solid var(--line)}.pathway .stage:last-child{border-bottom:0}.payment-wall{grid-template-columns:1fr}.pay-item{border-right:0!important;border-bottom:1px solid var(--line)!important}.pay-item:last-child{border-bottom:0!important}.pay-item svg{height:96px}\n}\n@media(max-width:480px){.band{grid-template-columns:1fr}.band .cell{border-right:0;border-bottom:1px solid var(--line)}.band .cell:last-child{border-bottom:0}.rail,.faq-page .rail-layout>.rail,.terms-page .rail-layout>.rail{grid-template-columns:1fr}.rail a,.faq-page .rail a,.terms-page .rail a{border-right:0!important}.section-head{grid-template-columns:46px minmax(0,1fr)}th,td{padding:12px}}\n@media(prefers-reduced-motion:reduce){*,*::before,*::after{scroll-behavior:auto!important;transition:none!important;animation:none!important}}<\/p>\n<\/style>\n<p><main class=\"shell\"><\/p>\n<div class=\"topline\"><strong>DraVuniq<\/strong><span>Last updated: 8 September 2026<\/span><\/div>\n<header class=\"hero\"><span class=\"hero-badge\" aria-hidden=\"true\">Policy<\/span><\/p>\n<div>\n<p class=\"kicker\">Returns desk<\/p>\n<h1>Returns & Refunds<\/h1>\n<div class=\"hero-mark\"><\/div>\n<\/div>\n<p class=\"hero-copy\">Return eligibility, shipping responsibility, exchanges, refund timing and EU statutory withdrawal rights.<\/p>\n<\/header>\n<div class=\"band\">\n<div class=\"cell\"><span class=\"key\">Normal return<\/span><span class=\"val\">14 calendar days<\/span><\/div>\n<div class=\"cell\"><span class=\"key\">Restocking fee<\/span><span class=\"val\">None<\/span><\/div>\n<div class=\"cell\"><span class=\"key\">Direct exchange<\/span><span class=\"val\">Supported<\/span><\/div>\n<div class=\"cell\"><span class=\"key\">Refund target<\/span><span class=\"val\">7 business days<\/span><\/div>\n<\/div>\n<section class=\"section\">\n<div class=\"section-head\"><span class=\"section-no\">01<\/span><\/p>\n<h2>Change-of-Mind \/ Normal Return<\/h2>\n<\/div>\n<div class=\"cols\">\n<div>\n<h3>Eligibility<\/h3>\n<p>For products covered by the ordinary return policy, request a return within 14 calendar days after receipt by contacting support@dravuniq.com. Items should be unused, unworn, unwashed, in original condition and with original tags where applicable.<\/p>\n<\/div>\n<div>\n<h3>Shipping cost<\/h3>\n<p>For a non-defective return such as a change of mind, size preference or personal preference, the customer pays the return shipping cost.<\/p>\n<\/div>\n<\/div>\n<p class=\"note\"><strong>Return address:<\/strong> the registered address is not automatically the return address. Return instructions and the applicable return address are provided by customer support.<\/p>\n<\/section>\n<section class=\"section\">\n<div class=\"section-head\"><span class=\"section-no\">02<\/span><\/p>\n<h2>Damaged, Defective, Incorrect or Incomplete Goods<\/h2>\n<\/div>\n<p>If an item is damaged, defective, incorrect or an order is incomplete, contact support@dravuniq.com. We pay the applicable return shipping cost for goods affected by a merchant-responsibility issue. Mandatory statutory consumer rights remain fully applicable.<\/p>\n<\/section>\n<section class=\"section\">\n<div class=\"section-head\"><span class=\"section-no\">03<\/span><\/p>\n<h2>EU Statutory Withdrawal<\/h2>\n<\/div>\n<p>Where EU distance-selling consumer rules apply, consumers generally have a 14-day statutory right of withdrawal from receipt without giving a reason. The consumer may bear the direct return shipping cost where this responsibility was clearly disclosed before purchase.<\/p>\n<p>When the statutory withdrawal right applies, the standard original delivery cost is refunded as required by applicable law. If the customer selected a more expensive delivery option than the least expensive standard method offered, the supplementary amount above the standard delivery cost may be excluded from the refund where permitted by law.<\/p>\n<p>The consumer may inspect goods to a degree comparable to what would reasonably be permitted in a physical shop. Any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods may be addressed according to applicable law.<\/p>\n<\/section>\n<section class=\"section\">\n<div class=\"section-head\"><span class=\"section-no\">04<\/span><\/p>\n<h2>Return Process<\/h2>\n<\/div>\n<div class=\"steps\">\n<div class=\"step\">\n<h3>Contact support<\/h3>\n<p>Email support@dravuniq.com within the applicable request period and describe the return reason.<\/p>\n<\/div>\n<div class=\"step\">\n<h3>Receive return instructions<\/h3>\n<p>Customer support provides the return steps and applicable return address.<\/p>\n<\/div>\n<div class=\"step\">\n<h3>Send the goods back<\/h3>\n<p>Return the goods according to the instructions and applicable legal time limits.<\/p>\n<\/div>\n<div class=\"step\">\n<h3>Resolution<\/h3>\n<p>After the return is received and reviewed, an eligible refund or exchange is processed, subject to mandatory statutory rules.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"section\">\n<div class=\"section-head\"><span class=\"section-no\">05<\/span><\/p>\n<h2>Exchanges<\/h2>\n<\/div>\n<div class=\"cols\">\n<div>\n<h3>Normal exchange<\/h3>\n<p>For a size change, change of mind, personal preference or other non-defective exchange, the customer pays the return shipping cost and the replacement item shipping cost.<\/p>\n<\/div>\n<div>\n<h3>Problem-goods exchange<\/h3>\n<p>For damaged, defective, incorrect or incomplete goods, we pay the applicable return shipping and replacement shipping costs.<\/p>\n<\/div>\n<\/div>\n<p>No restocking fee is charged.<\/p>\n<\/section>\n<section class=\"section\">\n<div class=\"section-head\"><span class=\"section-no\">06<\/span><\/p>\n<h2>Refund Timeline and Method<\/h2>\n<\/div>\n<p>Our internal target is to process approved refunds within 7 business days after returned goods are received and the necessary review is completed. Banks, card issuers or payment providers may require additional time to display the credit. This internal target does not extend, reduce or replace any mandatory statutory refund deadline.<\/p>\n<p>For EU statutory withdrawal, where permitted by law, we may withhold the refund until the returned goods are received or the customer provides evidence that the goods have been sent back, according to the applicable statutory rule.<\/p>\n<p>Approved refunds are generally returned to the original payment method.<\/p>\n<\/section>\n<section class=\"section\">\n<div class=\"section-head\"><span class=\"section-no\">07<\/span><\/p>\n<h2>Return Exceptions Where Applicable<\/h2>\n<\/div>\n<p>If made-to-order, custom-made or clearly personalised goods are offered, such products may fall within a statutory withdrawal exception where applicable law permits. This does not limit rights relating to defective, damaged, incorrect goods, merchant production errors or other mandatory statutory consumer rights.<\/p>\n<\/section>\n<section class=\"section\">\n<div class=\"section-head\"><span class=\"section-no\">08<\/span><\/p>\n<h2>Statutory Rights<\/h2>\n<\/div>\n<p><strong>Nothing in this policy limits mandatory statutory consumer rights.<\/strong><\/p>\n<\/section>\n<footer class=\"footer\">DraVuniq \u00b7 dravuniq.com<\/footer>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Returns & Refunds | Last updated: Policy Returns desk Returns & Refunds Return eligibility, shipping responsibility, exchanges, refund timing and EU statutory withdrawal rights. Normal return14 calendar days Restocking feeNone Direct exchangeSupported Refund target7 business days 01 Change-of-Mind \/ Normal Return Eligibility For products covered by the ordinary return policy, request a return within 14 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dravuniq.com\/bsite\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dravuniq.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dravuniq.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dravuniq.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dravuniq.com\/bsite\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":2,"href":"https:\/\/dravuniq.com\/bsite\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":24300,"href":"https:\/\/dravuniq.com\/bsite\/wp-json\/wp\/v2\/pages\/11\/revisions\/24300"}],"wp:attachment":[{"href":"https:\/\/dravuniq.com\/bsite\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}