Frequently Asked Questions | DraVuniq<\/title><\/p>\n<style>\n<p>:root{\n --theme-primary:#0047AB;\n --theme-secondary:#1D4ED8;\n --ink:#17191e;\n --muted:#646a73;\n --line:#dfe2e6;\n --soft:#f7f7f6;\n --soft-2:#fbfbfb;\n --white:#fff;\n --max:1280px;\n}\n*{box-sizing:border-box}\nhtml{scroll-behavior:smooth}\nbody{margin:0;background:var(--white);color:var(--ink);font-family:Inter,Arial,\"Helvetica Neue\",Helvetica,sans-serif;font-size:16px;line-height:1.68}\na{color:var(--theme-primary);font-weight:750;text-decoration-thickness:1px;text-underline-offset:3px}\na:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible{outline:3px solid var(--theme-secondary);outline-offset:3px}\n.shell{width:min(calc(100% - 36px),var(--max));margin:0 auto;padding:18px 0 70px}\n.topline{display:flex;justify-content:space-between;align-items:center;gap:24px;padding:10px 0 14px;border-bottom:1px solid var(--line);font-size:.78rem;color:var(--muted)}\n.topline 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.rail a:nth-of-type(2n),.terms-page .rail a:nth-of-type(2n){border-right:0}\n .faq-page .section,.size-guide-page .section,.imprint-page .section{display:block}.faq-page .section-head,.size-guide-page .section-head,.imprint-page .section-head{margin-bottom:16px}.faq-page .section>details{grid-column:auto}.size-guide-page .section>*:not(.section-head),.imprint-page .section>*:not(.section-head){grid-column:auto}\n .terms-page .rail-layout>div:not(.rail){grid-template-columns:1fr}.terms-page .section:nth-child(2){border-top:1px solid var(--line)}\n .cols,.tri{grid-template-columns:1fr}.tri>*:last-child{grid-column:auto}.definition{grid-template-columns:1fr}.definition dt{padding-bottom:4px;border-bottom:0}.definition dd{padding-top:4px}.pathway{grid-template-columns:1fr}.pathway .stage{border-right:0;border-bottom:1px solid var(--line)}.pathway .stage:last-child{border-bottom:0}.payment-wall{grid-template-columns:1fr}.pay-item{border-right:0!important;border-bottom:1px solid var(--line)!important}.pay-item:last-child{border-bottom:0!important}.pay-item svg{height:96px}\n}\n@media(max-width:480px){.band{grid-template-columns:1fr}.band .cell{border-right:0;border-bottom:1px solid var(--line)}.band .cell:last-child{border-bottom:0}.rail,.faq-page .rail-layout>.rail,.terms-page .rail-layout>.rail{grid-template-columns:1fr}.rail a,.faq-page .rail a,.terms-page .rail a{border-right:0!important}.section-head{grid-template-columns:46px minmax(0,1fr)}th,td{padding:12px}}\n@media(prefers-reduced-motion:reduce){*,*::before,*::after{scroll-behavior:auto!important;transition:none!important;animation:none!important}}<\/p>\n<\/style>\n<p><main class=\"shell\"><\/p>\n<div class=\"topline\"><strong>DraVuniq<\/strong><span>Last updated: 8 September 2026<\/span><\/div>\n<header class=\"hero\"><span class=\"hero-badge\" aria-hidden=\"true\">Policy<\/span><\/p>\n<div>\n<p class=\"kicker\">Support directory<\/p>\n<h1>Frequently Asked Questions<\/h1>\n<div class=\"hero-mark\"><\/div>\n<\/div>\n<p class=\"hero-copy\">Practical information about orders, payments, shipping, returns, refunds, exchanges, sizing, privacy and customer support.<\/p>\n<\/header>\n<div class=\"band\">\n<div class=\"cell\"><span class=\"key\">Processing<\/span><span class=\"val\">1\u20133 business days<\/span><\/div>\n<div class=\"cell\"><span class=\"key\">Dispatch<\/span><span class=\"val\">Within 3 business days<\/span><\/div>\n<div class=\"cell\"><span class=\"key\">Transit<\/span><span class=\"val\">7\u201315 business days<\/span><\/div>\n<div class=\"cell\"><span class=\"key\">Returns<\/span><span class=\"val\">14 calendar days<\/span><\/div>\n<\/div>\n<div class=\"rail-layout\">\n<nav class=\"rail\" aria-label=\"FAQ categories\">\n<div class=\"label\">Browse topics<\/div>\n<p><a href=\"#orders\">Orders<\/a><a href=\"#payments\">Payments<\/a><a href=\"#shipping\">Shipping<\/a><a href=\"#returns\">Returns<\/a><a href=\"#refunds\">Refunds<\/a><a href=\"#exchanges\">Exchanges<\/a><a href=\"#sizing\">Sizing<\/a><a href=\"#privacy\">Privacy & Security<\/a><a href=\"#support\">Customer Support<\/a><\/nav>\n<div>\n<section class=\"section\" id=\"orders\">\n<div class=\"section-head\"><span class=\"section-no\">01<\/span><\/p>\n<h2>Orders<\/h2>\n<\/div>\n<details>\n<summary>How long does order processing take?<\/summary>\n<p>Orders are normally processed within 1\u20133 business days.<\/p>\n<\/details>\n<details>\n<summary>When is an order dispatched?<\/summary>\n<p>Orders are dispatched within 3 business days.<\/p>\n<\/details>\n<details>\n<summary>Can I cancel an order?<\/summary>\n<p>You may request cancellation before dispatch by contacting support@dravuniq.com. After dispatch, cancellation cannot be guaranteed.<\/p>\n<\/details>\n<details>\n<summary>Can I change my shipping address?<\/summary>\n<p>You may request an address change before dispatch at support@dravuniq.com. After dispatch, a change cannot be guaranteed and may depend on the carrier.<\/p>\n<\/details>\n<\/section>\n<section class=\"section\" id=\"payments\">\n<div class=\"section-head\"><span class=\"section-no\">02<\/span><\/p>\n<h2>Payments<\/h2>\n<\/div>\n<details>\n<summary>Which processor handles payments?<\/summary>\n<p>Payments are processed through Stripe. The primary card brands shown on the Payment Methods page are Visa, Mastercard, American Express, JCB, Discover and Diners Club.<\/p>\n<\/details>\n<details>\n<summary>Do product prices include tax?<\/summary>\n<p>Displayed product prices include applicable tax according to the website’s pricing configuration. Customs or import charges, where applicable, are separate.<\/p>\n<\/details>\n<\/section>\n<section class=\"section\" id=\"shipping\">\n<div class=\"section-head\"><span class=\"section-no\">03<\/span><\/p>\n<h2>Shipping<\/h2>\n<\/div>\n<details>\n<summary>What is the estimated transit time?<\/summary>\n<p>Estimated transit time is 7\u201315 business days after dispatch. Delivery timing may vary by destination, carrier operations, customs processing, peak periods, weather, public holidays and other circumstances outside reasonable control.<\/p>\n<\/details>\n<details>\n<summary>Does every order include tracking?<\/summary>\n<p>Yes. All orders include shipment tracking. Tracking information is provided after dispatch and once tracking data becomes available.<\/p>\n<\/details>\n<details>\n<summary>What is the standard shipping fee?<\/summary>\n<p>Standard shipping costs 6$. Orders reaching 50 qualify for free standard shipping.<\/p>\n<\/details>\n<details>\n<summary>What happens if a parcel is lost?<\/summary>\n<p>Contact support@dravuniq.com. We review the tracking and investigate with the relevant carrier. If the parcel is confirmed lost, we will offer reshipment or a refund.<\/p>\n<\/details>\n<\/section>\n<section class=\"section\" id=\"returns\">\n<div class=\"section-head\"><span class=\"section-no\">04<\/span><\/p>\n<h2>Returns<\/h2>\n<\/div>\n<details>\n<summary>How long do I have to request a normal return?<\/summary>\n<p>For products covered by the ordinary return policy, request a return within 14 calendar days after receipt by contacting support@dravuniq.com.<\/p>\n<\/details>\n<details>\n<summary>Who pays normal return shipping?<\/summary>\n<p>For a change-of-mind or other non-defective return, the customer pays the return shipping cost.<\/p>\n<\/details>\n<details>\n<summary>Who pays if the goods are damaged, defective, incorrect or incomplete?<\/summary>\n<p>We pay the applicable return shipping cost for damaged, defective, incorrect or incomplete goods.<\/p>\n<\/details>\n<details>\n<summary>Is there a restocking fee?<\/summary>\n<p>No. We do not charge a restocking fee.<\/p>\n<\/details>\n<details>\n<summary>Do EU consumers have a withdrawal right?<\/summary>\n<p>Where EU distance-selling rules apply, consumers generally have a 14-day statutory right of withdrawal from receipt without giving a reason. The customer may bear return shipping where this responsibility was clearly disclosed before purchase. Applicable standard original delivery costs are refunded as required by law.<\/p>\n<\/details>\n<\/section>\n<section class=\"section\" id=\"refunds\">\n<div class=\"section-head\"><span class=\"section-no\">05<\/span><\/p>\n<h2>Refunds<\/h2>\n<\/div>\n<details>\n<summary>How long does refund processing take?<\/summary>\n<p>Our internal target is to process approved refunds within 7 business days after returned goods are received and the necessary review is completed. This does not replace any mandatory statutory refund deadline. Banks or payment providers may need additional time to display the credit.<\/p>\n<\/details>\n<details>\n<summary>Where is the refund sent?<\/summary>\n<p>Approved refunds are generally returned to the original payment method.<\/p>\n<\/details>\n<\/section>\n<section class=\"section\" id=\"exchanges\">\n<div class=\"section-head\"><span class=\"section-no\">06<\/span><\/p>\n<h2>Exchanges<\/h2>\n<\/div>\n<details>\n<summary>Are direct exchanges supported?<\/summary>\n<p>Yes. Direct exchanges are supported.<\/p>\n<\/details>\n<details>\n<summary>Who pays shipping for a normal exchange?<\/summary>\n<p>For a non-defective exchange such as a size or preference change, the customer pays both the return shipping cost and the replacement item shipping cost.<\/p>\n<\/details>\n<details>\n<summary>Who pays for an exchange caused by a product problem?<\/summary>\n<p>For damaged, defective, incorrect or incomplete goods, we pay the applicable return shipping and replacement shipping costs.<\/p>\n<\/details>\n<\/section>\n<section class=\"section\" id=\"sizing\">\n<div class=\"section-head\"><span class=\"section-no\">07<\/span><\/p>\n<h2>Sizing<\/h2>\n<\/div>\n<details>\n<summary>Which sizes are included in the general guide?<\/summary>\n<p>The general guide covers S, M, L, XL and XXL. Product-specific size information shown on an individual product page takes priority.<\/p>\n<\/details>\n<\/section>\n<section class=\"section\" id=\"privacy\">\n<div class=\"section-head\"><span class=\"section-no\">08<\/span><\/p>\n<h2>Privacy & Security<\/h2>\n<\/div>\n<details>\n<summary>Where can I send a privacy request?<\/summary>\n<p>Contact privacy@dravuniq.com for privacy, personal-data, consent or cookie-related requests.<\/p>\n<\/details>\n<details>\n<summary>Should I email my full card details?<\/summary>\n<p>No. Do not send a full card number, CVV\/CVC, PIN or security code by ordinary customer-service email.<\/p>\n<\/details>\n<\/section>\n<section class=\"section\" id=\"support\">\n<div class=\"section-head\"><span class=\"section-no\">09<\/span><\/p>\n<h2>Customer Support<\/h2>\n<\/div>\n<details>\n<summary>How can I contact customer support?<\/summary>\n<p>For order, shipping, return, refund, exchange, size and payment questions, contact support@dravuniq.com during Monday-Friday, 09:00-18:00.<\/p>\n<\/details>\n<\/section>\n<\/div>\n<\/div>\n<footer class=\"footer\">DraVuniq \u00b7 dravuniq.com<\/footer>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions | Last updated: Policy Support directory Frequently Asked Questions Practical information about orders, payments, shipping, returns, refunds, exchanges, sizing, privacy and customer support. Processing1\u20133 business days DispatchWithin 3 business days Transit7\u201315 business days Returns14 calendar days Browse topics OrdersPaymentsShippingReturnsRefundsExchangesSizingPrivacy & SecurityCustomer Support 01 Orders How long does order processing take? Orders are […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6520","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dravuniq.com\/bsite\/wp-json\/wp\/v2\/pages\/6520","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dravuniq.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dravuniq.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dravuniq.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dravuniq.com\/bsite\/wp-json\/wp\/v2\/comments?post=6520"}],"version-history":[{"count":2,"href":"https:\/\/dravuniq.com\/bsite\/wp-json\/wp\/v2\/pages\/6520\/revisions"}],"predecessor-version":[{"id":24296,"href":"https:\/\/dravuniq.com\/bsite\/wp-json\/wp\/v2\/pages\/6520\/revisions\/24296"}],"wp:attachment":[{"href":"https:\/\/dravuniq.com\/bsite\/wp-json\/wp\/v2\/media?parent=6520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}